At Natural Dawah, customer satisfaction is our top priority. We carefully inspect every product before delivery. However, if you receive a damaged, defective, or incorrect product, this Refund & Return Policy explains how we handle such cases.
1. Eligibility for Returns
You may request a return or replacement if:
You receive a damaged or defective product
You receive a wrong item different from your order
📌 The issue must be reported within 24 hours of receiving the product.
2. Non-Returnable Items
Returns or refunds will not be accepted in the following cases:
Change of mind after purchase
Product damaged due to misuse, negligence, or improper handling
Products without original packaging or tags
Items purchased on special offers, discounts, or clearance sales
3. Return Process
To initiate a return request:
Contact us via phone or WhatsApp
Provide your order number and clear photos/video of the issue
Our support team will review and confirm the return eligibility
📞 Contact Number: +880 1824-652636
4. Refund Policy
If your return is approved, we will offer a replacement or refund, depending on product availability.
Refunds will be processed within 7–10 working days after approval.
Refunds will be issued via the original payment method or an agreed alternative.
5. Shipping Costs
If the return is due to our mistake (wrong or defective item), we will bear the return shipping cost.
If the return is requested for reasons not caused by us, shipping costs will not be refunded.
6. Order Cancellation
Orders can be cancelled before shipment only.
Once an order is shipped, cancellation is not possible.
7. Contact Us
For any questions regarding refunds or returns, please contact us:
📞 Phone: +880 1824-652636
🌐 Website: https://naturaldawah.com